At Parem Keha OÜ, we value your privacy and are committed to complying with all applicable laws and regulations regarding any personal data we may collect about you when you visit our website www.osso.ee. By using our website, you consent to the collection and use of your data in accordance with this Privacy Policy.

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This Privacy Policy explains what data we collect, how we use it, and what rights you have regarding the protection of your personal data. This policy applies only to our website and its visitors, and does not apply to data collected through other channels.

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Data Controller

Parem Keha OÜ
Reg. no.: 16332773
Email: info@osso.ee
Phone: +372 532 44 795

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We collect and process personal information in accordance with the European Union’s General Data Protection Regulation (GDPR), effective from 25.05.2018.

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Data Collection and Use

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What Data We Collect

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The information we collect includes both data you knowingly and actively provide (e.g., when using our services or participating in promotions), as well as data automatically sent by your devices when accessing our services.

We may collect personal data when:

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• You place an order in our online store

• You register as a user in the online store

• You contact us via phone, email, or live chat

• You purchase a product using installment payments or enter into a leasing contract

• You browse our website

• You provide personal data of another person receiving the order

• You make payments using online banking or other electronic payment methods

• You interact with our social media content (comments, likes, shares)

• You subscribe to our newsletter

• You leave comments on our website posts

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This website uses Google Analytics, Facebook Pixel, and Google Ads to analyze visitor behavior, measure the effectiveness of advertising, and improve the user experience. The data collected is anonymous and does not allow the identification of individual users.

 

 

Types of Data Collected

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Personal Information

We only request personal information when necessary to provide a service. This may include:

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• First and last name

• Personal identification number

• Email address

• Postal address, country, region, city

• Phone number

• Purchase history and behavior in our online store

• Communication history with us

• Browser and IP address information

 

 

Log Files

Our website automatically saves log files, which may include:

• Device type

• IP address

• Browser type

• Internet service provider (ISP)

• Date and time of website access

• Entry and exit pages, number of clicks

 

This information is used for trend analysis, site administration, visitor activity tracking, and demographic statistics. Log data does not allow personal identification.

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Cookies

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Like most websites, www.osso.ee uses cookies—text files stored on your device when visiting a site. Cookies help us store preferences, regional settings, and service options.

You may disable cookies in your browser settings, but this may affect the website’s functionality.

Cookies are divided into persistent and session cookies. Persistent cookies remain on your device after the browser is closed, while session cookies are deleted when the browser is closed.

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Cookies are used for:

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• Essential cookies – Enable access to services, help with authentication and prevent misuse of accounts.

• Consent cookies – Record whether the user has accepted cookies on the website.

• Functionality cookies – Remember your preferences such as login details or language settings for a personalized experience.

 

 

How We Use Your Data

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We may use your information for the following purposes:

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• To maintain, manage, personalize, and expand our website

• To collect statistics for improving services and understanding visitor behavior

• To identify you via phone, message, or email

• To send you information or request feedback

• To prevent fraud and protect our website

• To connect with you via social media

• To review chat history and improve service response

• To enhance service quality and browsing experience

• To develop or improve products and services

• To deliver products, process orders, issue invoices, handle payments and refunds

• To recommend products or services based on your past orders

• To simplify communication when you contact us

• For other purposes such as data analysis, trend monitoring, and evaluating campaign performance

 

 

When We May Share Your Data

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We may share your data:

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• In connection with a company merger, acquisition, sale of assets, or financing

• With our partner companies that follow this policy (including subsidiaries and joint ventures)

• With business partners offering products, services, or campaigns jointly with us

• With your consent for any specific purpose

• When legally required or in good faith to comply with laws, protect rights and property, detect misuse, or ensure user safety

 

 

Data Retention

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We retain personal data only as long as necessary for the purposes outlined in this policy. Data may be stored to meet legal obligations, resolve disputes, or enforce agreements.

Log files may be retained for internal analysis, security improvements, or as required by law.

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Children’s Data

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Our services are not intended for children under 13, and we do not knowingly collect data from them. If we find that we have collected data from a child under 13, we will delete it immediately.

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Your Rights to Data Protection

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You have the right not to share your data, knowing that it may affect your experience on our website. If you choose to share data, you understand that we collect, use, and disclose it under this Privacy Policy.

If we receive data about you from third parties, we will protect it as outlined in this policy. If you share third-party data, you confirm you have permission to do so.

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You have the right to:

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• Withdraw your marketing consent at any time

• Request details about your personal data

• Correct inaccurate, incomplete, or outdated data

• Request data deletion or restriction of use

• Object to how your data is used

• Request transfer of your data to another service

 

If you believe your data has been misused, contact us at info@osso.ee or call +372 532 44 795. We will investigate and respond in writing with the results and steps taken.

You also have the right to file a complaint with a supervisory authority.

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Your GDPR Rights

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Under the General Data Protection Regulation (GDPR), you have the right to:

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• Access your data – You can request copies of your personal data.

• Rectification – Request corrections to inaccurate or incomplete data.

• Erasure – Request deletion of your personal data in certain cases.

• Restriction – Request limits on how your data is used.

• Objection – Object to specific data uses.

• Data portability – Request data transfer to yourself or another controller.

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Data Security

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We prioritize the security of your personal data. While we strive to protect your information, no method of transmission or storage is 100% secure.

Parem Keha OÜ will take all reasonable measures to ensure data is processed securely and in accordance with this policy and Estonian law. Data will not be transferred outside the EU unless safety is ensured.

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Links to Other Websites

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Our website may contain links to third-party websites. If you click on them, you will be redirected to those sites. We recommend reviewing their privacy policies.

We do not control third-party sites and are not responsible for their content, policies, or services.

 

 

Privacy Policy Updates

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We may update this Privacy Policy from time to time. When we do, we will update the date at the bottom of this document. Continued use of our website after changes implies acceptance of the revised policy.

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Last updated: 09/03/2025