Osso Massage Terms of Service
1. SERVICE PROVIDER DETAILS
Service provider: Parem Keha OÜ
Registry code: 16332773
Registered address: Sõjakooli 10, Tallinn, 12916, Estonia
Email: info@osso.ee
Website: https://osso.ee
These Terms and Conditions govern the booking and use of massage services provided by Osso Massaaž.
By booking a service, a mandate agreement (contract for services) is entered into between the client and the Service Provider within the meaning of the Estonian Law of Obligations Act.
2. NATURE OF SERVICES
Osso Massaaž provides massage services in accordance with the service descriptions and price list published on the website.
Massage services are not healthcare services and do not replace medical care or medical treatment.
Before the service, the client is obliged to inform the massage therapist about their health condition, injuries, chronic illnesses, pregnancy, or any other circumstances that may affect the safety of the service.
The Service Provider has the right to refuse to provide the service if it may endanger the client’s health or safety.
3. BOOKING AND ENTRY INTO FORCE OF THE AGREEMENT
Bookings can be made:
via the website booking system
by email
by phone
A booking is considered confirmed once the client has received confirmation from the Service Provider (by email, system notification, or verbal confirmation by phone).
The agreement is considered concluded at the moment the booking is confirmed.
The Service Provider has the right to cancel a booking in the event of a technical error, double booking, or another valid reason, informing the client at the earliest opportunity.
4. PRICE AND PAYMENT
Service prices are published on the website and include all taxes required by law.
Payment is made according to the payment method selected at the time of booking.
The Service Provider has the right to change the price list; however, the price valid at the time of booking applies to confirmed bookings.
5. CHANGES AND CANCELLATION OF BOOKINGS
A booking can be changed or cancelled free of charge no later than 12 hours before the service start time.
If the client:
cancels the booking less than 12 hours before the service;
fails to show up for the service;
the Service Provider has the right to charge a fee of 50% of the price of the booked service.
In case of late arrival, the service time will be reduced in proportion to the delay, but the full price of the booked service remains payable.
In the event of repeated violations, the Service Provider has the right to refuse further bookings.
6. GIFT CARDS
A gift card is valid until the date indicated on the card.
Gift cards are not redeemable for cash, and any unused amount will not be refunded in cash.
If a booking made using a gift card is cancelled less than 12 hours before the service or the client fails to show up, the corresponding gift card use is considered redeemed.
After the expiry date, the gift card will not be accepted and will not be extended.
7. GOOGLE LOGIN AND THIRD-PARTY SERVICES
The website may allow users to authenticate via a Google account.
When using Google authentication, only the data necessary for authentication (e.g., name and email address) is shared with the Service Provider.
The Service Provider does not collect or store users’ Google passwords.
If Google Calendar synchronisation is used, it takes place with the user’s consent through Google’s platform.
The use of Google services is also subject to Google’s Terms of Service and Privacy Policy.
8. PROCESSING OF PERSONAL DATA
Personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR) and Estonian law.
The principles of data processing are described in Osso Massaaž’s Privacy Policy.
9. LIABILITY
The Service Provider is liable for providing the service in accordance with applicable legislation.
The Service Provider is not liable for damage caused by the client’s failure to provide, or provision of incorrect, health-related information.
10. DISPUTE RESOLUTION
Disputes will be attempted to be resolved through negotiations.
If no agreement is reached, disputes will be resolved in accordance with the laws of the Republic of Estonia.
Consumers have the right to submit a complaint to the Consumer Disputes Committee or use the European Union’s online dispute resolution platform.